Mediation Support Hub – Stoke-on-Trent

Independent Legal Advice & Legal Aid

While mediators are neutral facilitators and cannot give legal advice, we strongly recommend having a solicitor “in the background.” They can help you understand your legal rights and turn your mediated agreements into legally binding Consent Orders.

Nowell Meller Solicitors

• Specialism: Accredited family law specialists providing expert advice on divorce and children.
• Address: 1-3 Albion Street, Hanley, Stoke-on-Trent, ST1 1QE
• Telephone: 01782 813315

Tinsdills Solicitors

• Specialism: Comprehensive family law services including financial settlements and cohabitation.
• Address: 10 Derby Street, Hanley, Stoke-on-Trent, ST1 1BB
• Telephone: 01782 262031

Family Mediation Centre Staffordshire

• Specialism: Authorization to offer Legal Aid to the Stoke-on-Trent community.
• Address: The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent, ST1 5DD
• Telephone: 01785 747322

2. Debt & Financial Wellbeing

Financial clarity is the backbone of successful financial mediation. These services provide free, impartial advice to help you manage debts or create a sustainable post-separation budget.

• Birmingham Settlement (Money Advice Centre)
• Specialism: Specialist debt advice and financial assessment.
• Address: 13-15 Cheapside, Hanley, Stoke-on-Trent, ST1 1HL
• Telephone: 01782 408625 (Debt Advice Line)

• Potteries Moneywise (Brighter Futures)
  • Specialism: Helping local residents manage money, reduce debt, and improve financial stability.
  • Address: 2nd Floor, Whittle Court, Town Road, Hanley, ST1 2QE
  • Telephone: 01782 408685

3. Counselling & Emotional Support

The emotional toll of conflict can be significant. These organizations offer therapy and support to help individuals and families process the changes they are facing.

• Staffordshire and Stoke-on-Trent Talking Therapies (NHS)
• Specialism: Evidence-based talking therapies for anxiety, stress, and low mood.
• Telephone: 0300 303 0923 (Option 1 for Stoke-on-Trent)

The Dove Service

• Specialism: Counselling for grief, loss, and life-changing transitions (including separation).
• Address: The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent, ST1 5DD
• Telephone: 01782 683155

North Staffs Mind

• Specialism: Mental health support and affordable counselling services.
• Address: 83 Marsh Street, Hanley, Stoke-on-Trent, ST1 5HN
• Telephone: 01782 262100

4. Parenting & Family Hubs

For families with children, focusing on co-parenting is the priority. Stoke-on-Trent’s Family Hubs offer courses to help parents manage conflict and support their children’s needs.

Bentilee Family Hub

• Address: Dawlish Drive, Bentilee, Stoke-on-Trent, ST2 0HP
• Telephone: 01782 233670

Stoke Family Hub

• Address: South Wolfe Street, Stoke-on-Trent, ST4 4AB
• Telephone: 01782 238446

Alice Charity

• Specialism: Practical and emotional support for low-income families in Stoke.
• Address: 1455 Leek Road, Abbey Hulton, Stoke-on-Trent, ST2 8BY
• Telephone: 01782 614838

Child contact Centres in Stoke-on-Trent

Child Contact Centres in Stoke-on-Trent provide safe, child-centered environments for children to maintain meaningful connections with parents or family members they no longer live with.

A primary accredited provider in the city is Kindre, which offers both supervised and supported contact, along with parenting plan support, at their facility at 6 Old Whieldon Road, Stoke-on-Trent, ST4 4HW (Tel: 07359 342582).

For broader family support and “family time” arrangements, Stoke-on-Trent City Council operates a comprehensive network of Family Hubs. Key locations include the Bentilee Family Hub (Dawlish Drive, ST2 0HP; Tel: 0116 233 670), the Shelton Family Hub (College Road, ST4 2DQ; Tel: 01782 237100), the Chell Heath Family Hub (Bishop Road, ST6 6QW; Tel: 01782 232977), and the Normacot Family Hub (Buccleuch Road, ST3 4RF; Tel: 01782 237500).

These hubs act as vital resources for co-parenting advice and neutral handovers. For cases requiring court-ordered supervision or local authority involvement, the central Stoke-on-Trent Children’s Advice and Duty Team (ChAD) can be contacted for referrals and guidance (Tel: 01782 232200).

Domestic Abuse Support in Stoke-on-Trent

Mediation is only appropriate where all parties feel safe and empowered to speak. If you are experiencing abuse, these specialist services provide confidential advocacy and safety planning.

New Era (Staffordshire & Stoke-on-Trent)

• Specialism: 24-hour confidential helpline and support for victims and perpetrators.
• Address : Cheapside, Hanley, Stoke-on-Trent ST1 1HL.
• Helpline: 0300 303 3778 (24/7)

Glow (formerly Arch North Staffs)

• Specialism: Local support for those experiencing domestic abuse, including refuge and community help.
• Address : Pelham St, Hanley, Stoke-on-Trent ST1 3LL
• Telephone: 0330 0945 559

SANDS (Savana)

• Specialism: Support for survivors of sexual violence and abuse.
• Address: Unit 22-24, 67-81 Market Street, Hanley, ST1 6EE
• Telephone: 01782 433204